Frequently Asked Questions
Everything you need to know before you send it.
How fast is shipping?
We process orders faster than a downhill racer. Standard shipping typically takes 3-5 business days, while express options are available if you need your gear for the weekend.
What is your return policy?
If your gear doesn't make you feel like a legend, you can return it within 30 days of purchase. Items must be in original condition with all packaging included.
Are Pit Viper sunglasses ballistic rated?
Many of our models meet ANSI Z87+ safety standards for high mass and high velocity impact. Check the specific product description to ensure your pair is job-site ready.
How do I clean my lenses?
Use the provided Limp Cloth microfiber bag to wipe away smudges. Avoid using harsh chemicals or your crusty t-shirt to keep the lens coatings intact.
Do you offer a warranty?
We stand by our products. We offer a limited warranty against manufacturing defects. If your pair arrives funky or falls apart due to a factory error, we'll make it right.
Can I change my order after it's placed?
Our warehouse team moves quick. Once an order is placed, we usually cannot change it. Please double-check your shipping address and style choice before hitting that buy button.